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Returns Policy

We will replace any bottle of wine that is flawed due to the winemaking process. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to info@kitawines.com to arrange for the return of corked or flawed product.

Once the wine is received we will exchange the bottle for a wine which is of the same value. If the original shipment was damaged due to the shipping mode, please contact the tasting room at (805) 819-1372 for return instructions and to file a claim with the carrier.